Logging a knock
Tap a house, pick what happened at the door, add a note, and fix or delete a knock you logged by mistake. Includes every pin color.
You log every door from the house's card on the Map.
Log a knock
- On the Map, zoom in and tap the house: a yellow ring, or a pin if it was knocked before.
- The house's card opens on the Knock Pin tab.
- Tap the circle for what happened. The knock saves right away.
- Add a note in the Knock Note... box if you like. It saves when you tap outside the box.
Tapped the wrong circle? Tap the right one before closing the card; SolarKnock changes that knock instead of adding another.
The top of the card shows the address, the owner's name, any property details on file and the latest outcome. An envelope with a green check means the owner's mail comes to this house; a red X means it goes elsewhere.
Outcomes and pin colors
| Circle | Outcome | Pin | What it means | Conversation? |
|---|---|---|---|---|
| CL | Closer | Green, calendar | You set an appointment for a closer | Yes |
| LD | Lead | Blue, star | Interested; worth following up | Yes |
| CB | Follow-up | Orange, clock | Come back or call back later | Yes |
| NH | Not Home | Gray, house | Nobody answered | No |
| NI | Not Interested | Light purple, X | Someone answered and said no | Yes |
| ND | No Decision Maker | Pink, person | The person who decides wasn't there | Yes |
| RE | Renter | Brown, key | The occupant rents the home | No |
| NK | Never Knock | Black, no-entry sign | Don't knock this door again | No |
| — | Closed Deal | Gold, check | Sold; the lead is marked Won | Yes |
| — | Failed Knock | Gray, exclamation mark | Counted like Not Home | No |
Closer, Lead and Follow-up also create a lead for the house. See Creating a lead from the map.
Closed Deal and Failed Knock aren't circles on the card. You'll see them on knocks recorded another way, such as through AutoKnock.
Actions taken
To record that you quoted a price or presented a proposal, open the lead, tap Price Estimate or Proposal Given under Actions Taken, and tap Save. See Working with leads. Actions recorded on a knock show as tags beside it in History.
Fix or delete a knock
The History tab lists every knock at this house by anyone on your team, newest first, with the date, the knocker and the outcome.
- Edit a note: tap the row, change the Knock Note, and tap Save Note.
- Delete a knock: tap the trash icon, tick I confirm this knock was a mistake, and tap Delete Knock.
- Change an older outcome: delete the knock and log the right one.
- Move a pin: if a pin landed on the wrong spot, tap Move Pin at the top of the card, drag the pin, and let go. Tap the banner at the top of the map to cancel.
Who can do this: you can change your own knocks. Admins and managers can change anyone's.
What counts toward your stats
- Every outcome you log is one knock, including repeat visits to a house.
- Conversations are the outcomes marked "Yes" in the table.
- Closer, Lead and Follow-up add a lead, unless the house already has one.
- A deal is a lead marked Won.
- Deleted knocks stop counting.
- History rows reading Lead added mark a lead, not a knock, and never count.
Still stuck? Contact support.