Last updated: March 26, 2026
SolarKnock ("we," "us," or "our") operates the SolarKnock application and website at solarknock.com. This Privacy Policy explains how we collect, use, and protect your information.
Account Information: When you sign up, we collect your name, email address, and password. If you sign in with Google, we receive your name, email, and profile picture from Google.
Usage Data: We collect information about how you use the app, including knock activity, lead data, appointment records, and territory assignments you create.
Location Data: With your permission, we collect your device's location to show your position on the map and enable canvassing features. You can disable location access in your device settings.
Payment Information: Payments are processed by Stripe. We do not store your credit card number. Stripe's privacy policy applies to payment data.
Property Data: We use publicly available county parcel data (addresses, owner names, assessed values) to power our address database and solar estimates.
SolarKnock uses Google APIs for sign-in, calendar integration, maps, and solar estimates. Our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
We only request the permissions necessary for the features you use:
We do not sell your personal information. We share data only:
Your data is stored on secured servers. We use HTTPS encryption for all data in transit, hashed passwords, and session-based authentication. Organization data is isolated — data never moves between organizations.
We retain your account data for as long as your account is active. If you or your organization admin delete your account, we remove your personal data within 30 days. Aggregated, anonymized data may be retained indefinitely.
SolarKnock may send SMS/text messages to users who have opted in to receive communications. These messages may include:
Opt-In: By creating an account and enabling text notifications in your account settings, you consent to receive SMS messages from us. You may also opt in by texting START to our messaging number.
Opt-Out: You can stop receiving text messages at any time by texting STOP to our messaging number or by disabling notifications in your account settings. You will receive a confirmation of your opt-out.
Help: Text HELP to our messaging number for assistance.
Message Frequency: Message frequency varies based on your account activity and notification preferences.
Message & Data Rates: Standard message and data rates may apply. Check with your carrier for details.
No Sharing: We do not sell, share, or use phone numbers or SMS opt-in data for purposes unrelated to the services you signed up for. Phone numbers collected for SMS are used solely for delivering the messages described above.
Carriers: Supported carriers include AT&T, T-Mobile, Verizon, and other major US carriers. Carriers are not liable for delayed or undelivered messages.
You can:
We use a session cookie to keep you signed in. We do not use tracking cookies or third-party advertising cookies.
SolarKnock is not intended for children under 16. We do not knowingly collect data from children.
We may update this policy from time to time. We'll notify active users of significant changes via email or in-app notice.
Questions about this policy? Email us at support@solarknock.com