All topics
Getting started
What is SolarKnock? Install SolarKnock on your phone Join your team and sign in Roles and permissions
Map and knocking
Using the map Logging a knock Creating a lead from the map Solar estimates Territories
Leads and appointments
Working with leads Booking appointments Closers and setters Connecting Google Calendar Commission
AutoKnock
How AutoKnock works Getting the best results from AutoKnock Reviewing your AutoKnock day Reviewing a rep's AutoKnock day AutoKnock audio, privacy and consent
Stats and team
What the numbers on Stats mean The Team tab and the leaderboard
Admin
Manage team members Organization settings SitePilot sold-deal sync The Reporting API
Troubleshooting
Fixing common problems Contacting support
Help Center Troubleshooting

Contacting support

Email support@solarknock.com, and include your organization, the screen, the time and a screenshot so we can find the problem fast.

Email us at support@solarknock.com with questions, problems or feedback.

From the app, open the Profile tab and tap Contact Us. Your email app opens with your organization's name already in the subject line.

What to include

The more of this you send, the faster we can find the problem:

  1. Your organization's name and the email you sign in with.
  2. The screen you were on, such as the Map, the Auto tab or a lead, and what you tapped.
  3. When it happened, the date and time, as closely as you can.
  4. A screenshot, including any error message exactly as the app showed it.
  5. Your phone model, and whether you use the installed app or a browser tab.

Important: Never send us your password.

Before you write, it's worth checking Fixing common problems, which covers the most common problems and their fixes.

Still stuck? Contact support.